Hacker News
A report on burnout in open source software communities (2025) [pdf]
agunapal
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As someone who worked for a large organization maintaining an OSS project, one issue I faced was how do you show impact? We used to have many organizations really love and use our project , but they would hardly give anything back to the project, including writing blogs where they could have shared some success stories. IMO github stars/pip downloads etc are not good metrics and these are even worser metrics in today's agentic AI world. Its so easy to fake these nowdays.
fluoridation
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What do you mean? Do you mean that automated agents will needlessly download your code for no reason to bump up your numbers? Or do you mean that you can't compare your own project to other ones because they might be faked?
RobRivera
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Joel_Mckay
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The real question, is if a project is "worth it" for your own fun. =3
avaer
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> One source of toxic behavior is entitled users.
It's hard to explain to people how insane things can get when you give away your work and time for free, in the hope that it will benefit people. Some things I've experienced:
- People yelling at me in DM's when I didn't edit a podcast for community meetups in time
- Alcoholics joining in on FOSS meetups because they wanted attention
- People in the community getting spammed with crypto scams impersonating me that I had to answer to
- My work being whitelabeled and sold to investors to raise money to the extent people accuse me of stealing from others
- Smear campaigns making their way to my employer when I decided not to work on a particular open source project anymore
- I gave away hardware to community members; the reward was tech support requests
- Suicidal community members using me as a therapist (they claim I "saved their life"), followed by taking private (non FOSS) source code and giving it to to my competitors to advance their own tech careers
This is just scratching the surface of the things I've had to deal with in my open source work. I've learned to draw much stricter boundaries.If you are going to get into open source communities you should go in with a plan for how you're going to deal with these kinds of things when they happen to you.
RossBencina
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> I've learned to draw much stricter boundaries.
Could you elaborate on what has worked for you?
I imagine people who work in customer service have strategies too.
subscribed
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I'd shut the project(s) down after a fraction of that. Karens can keep developing it themselves.
malicka
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uyzstvqs
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justinclift
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ie JS/Node seems to attract more newbie users, so I wonder if that correlates with higher incidents of this
That's with the thought that maybe it's newbie users mostly being that source.
rglover
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izacus
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At this time the amount of toxic bile spewed at the OSS project I work on outpaces any good coverage by about 2:1.
Xmd5a
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> I gave away ... the reward was
You're expecting a reward for your charitable work. A grocer faces its own hardship too (the late night alcoholic who trashes one of your aisle), but it's made bearable by the flow of income this provides.
Get paid. Like seriously. At least make the companies pay. You seem to be in exceptionnally successful with your project and well connected, why not try to start a kind of open-source consortium with other maintainers and companies to try to get some momentum into normalizing the fact companies should pay for the libraries they use. Surely, any company can throw 10k a year into open source projects, there must be a solution that doesn't leave people like you disgruntled.
arjie
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Likewise, in the open-source world, after a certain number of things start depending on your work, people often say it "should be considered a public good" - which is particularly confusing because public good seems something entirely different from its other well-known definition.
I think this whole idea of "if you make something nice that other people like, you are obligated to serve people forever" is totally bogus. I (well Claude+Codex) write a lot of LLM code these days and many of the base libraries are open source. If I had to write ratatui it would take a long time. But if someone decided to bully the ratatui maintainer I wouldn't ever know. And there's no way to un-bully someone anyway.
saagarjha
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I wouldn't actually put this forward as an argument for the concept of "community ownership", but I will point out that there are many circumstances where the ownership of trees on your yard is actually significantly decided by the community you live in. Whether that's your HOA, or city regulations, or tree law, what you do on your own personal property is often not just your own isolated thing.
peyton
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We’re talking about code that users can modify themselves to solve their own problems. That’s it. I don’t need to hear about the struggle.
intothemild
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That's exactly the kind of attitude that this discusses.
You create something that solves your problems, you put it up on GitHub, free, and open... Suddenly it turns out others have the same problems you did, your software solves them.
It starts ok. People are nice. But as it gains traction, a certain kind of toxic person becomes more and more common. The "YOU FIX IT NOW! I DONT KNOW" Kind of person.
You wake in the morning, look at your email, and it's a stream of being screamed at. That takes a toll.
All because you had an idea one time to build something that solved your problem you thought "hey I might just open source this".
> That's it. I don't need to hear about the struggle.
corvad
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bmitch3020
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First is who is going to pay? OSS is popular because it can be adopted without any payment, removing a key piece of friction. And companies are in the business of maximizing their profits, which is often done by minimizing their expenses. Perhaps this can be implemented by the government as a tax, but then borders enter the equation, both for where businesses incorporate, and where OSS developers live, making it a nontrivial matching challenge.
But the bigger issue with payments I see is trying to allocate money to the right OSS maintainers. Once money is distributed, scams will appear pretending to be a worthy OSS project, LLMs would be churning non-stop flooding the ecosystem with knockoff projects, people will dispute contributions to take credit for the work of others, and a flood of attempts to collect payments will arrive from overseas locations where the cost of living is low and any payment can be a windfall.
My own fear is the result of the latter problem would be a disaster for OSS maintainers. The workload to collect payments, proving the contributions are worthy and not a scam, would dramatically increase the burden on OSS maintainers, in a way that could destroy the ecosystem.
rkta
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As a maintainer, the biggest major issue is that I don't want their money.
pizzly
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bmitch3020
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And as soon as it's merged, an issue would be opened: it is critical that you immediately push a release and tag it as an emergency security fix so that everyone upgrades ASAP.
carlosjobim
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That's not how it works. Rather, very nice people will insert themselves into already established projects and start siphoning the money to themselves, their friends, their businesses and so forth. You have a problem with that? Then you are toxic and probably several different "-ist", and should be removed from contributing.